Frequently Asked Questions

Most exterior projects book 4–6 weeks in advance during peak season, while interior work can often start within 2–3 weeks. Contact us early if you have tight deadlines or insurance timelines.

Every estimate outlines scope, prep steps, materials, warranty information, payment schedule, and any exclusions so you know exactly what is covered.

At Darlene Kay, LLC., we believe you should not pay anything until the project is complete and approved by you. Payment is due when the work is finished and any punch list complete.

We regularly work in Aurora, Denver, Centennial, Parker, Littleton, and surrounding Front Range communities. Ask about travel for jobs outside the metro area.

Painting and gutter projects rarely require permits. Roofing and structural repairs often do—our team coordinates any necessary paperwork with local jurisdictions.

Preparation typically includes cleaning, scraping loose material, sanding, caulking gaps, repairing drywall or siding, and priming bare areas so the new coating bonds correctly.

Yes. We regularly specify low- and zero-VOC coatings for interior projects and can recommend high-build elastomeric, metal, or cabinet finishes as needed.

Paint is dry to the touch within hours but takes up to 30 days to cure fully. We recommend waiting 24 hours before heavy use and using felt pads or sliders to move furniture back.

Our labor warranties range from 3-5 years depending on surface type and product. The paint itself is warrantied by the manufacturer and ranges from no warranties to limited lifetime warranties depending on the project.

Yes. We schedule work in phases, set up containment, and coordinate with building managers so households and businesses can remain operational while we paint.

During hail season we reserve slots for emergency calls and can usually inspect within 48–72 hours. We document shingle bruising, dents, and collateral damage with photos for your records.

Yes. We meet adjusters on-site, review their scope, and provide supplements when legitimate repairs or code upgrades are omitted from the initial estimate. Roy was an adjuster for over 20 years, so he is able to communicate with adjustors using insurance terminlogy.

Most asphalt-shingle roofs are completed in 1–2 days. Complex roofs with multiple facets, steep slopes, or specialty materials can take 3–4 days including final cleanup.

We evaluate attic ventilation, flashing, and decking during every tear-off. Upgrades such as ridge vents, deck air vents, or ice-and-water shield can be included when requested or needed to meet code and manufacturer specifications.

If a storm leaves openings or leaks, we can tarp damaged sections or perform stop-gap repairs until full replacement materials arrive.

Yes. We run seamless aluminum or steel gutters from our truck to the exact length of each fascia run, minimizing seams that can leak over time.

Five- and six-inch K-style aluminum is standard. We also install oversized downspouts, copper, and box-style gutters for high-volume drainage or architectural designs.

Signs include fascia rot, pooled water near the foundation, seams pulling apart, peeling paint, or visible sagging. We assess and recommend repair, reinforcement, or full replacement.

Plan on cleaning twice a year—after spring pollen and before winter snow. Homes with heavy tree cover may require quarterly service to avoid overflow.

Yes. We offer several guard systems and match the mesh or cover to the type of debris on your property (pine needles, leaves, roof granules).

A dedicated crew lead manages daily progress, provides updates, and walks the property with you at key milestones.

We use breathable coverings, plywood walkways, and magnetic sweepers to collect nails. Interiors are masked, ventilated, and cleaned daily.

We accept checks, major credit cards, EFT/ACH, Zelle, Venmo, and insurance proceeds. Financing options can be discussed for large projects.

We monitor forecasts closely and reschedule exterior work when conditions fall outside manufacturer recommendations. You will receive updated timelines immediately.

Before final payment we complete a walkthrough, correct any issues, and leave the job site broom-clean with debris removed.